Network Support Technician: Job Description, Roles & Responsibility, Skills & Qualifications.

Network engineers, also known as computer support specialists, oversee the daily operations of an organization's computer network. These technicians can also help with the installation of hardware and software. You should contact customers and other network technicians to develop and implement new security measures to ensure the security of all systems and data. Engineers in this area can help you solve computer problems and determine the best course of action to meet the technical needs of your organization.

A network support technicians assume tasks related to the development and maintenance of the network. It also solves computer problems and provides technical assistance and guidance to employees. The purpose of this work is to create and maintain a network system that works correctly and supports the proper functioning of the company. 

Network support technicians usually work full time. In many cases, companies need to run computer systems all the time, which may require night and weekend work. This job is suitable for people who enjoy working with technology, have strong problem-solving skills and adopt an analytical approach to their work.

Network Support Technician Duties and Responsibilities.

Network support technicians perform a variety of tasks depending on the organization to which they belong. According to the works he has analyzed, his functions are usually the following:

• Design and installation of computer networks - One of the main tasks of a network support technician is the design and installation of a computer network that works as effectively as possible to maximize the business objectives and daily operations of the company. This includes verifying connectivity and wiring and proving that the device is working properly.
• Troubleshooting system failures - Network support technicians examine system failures to identify problems and identify bottlenecks that can slow down the network. Make sure your network and infrastructure areas efficient as possible and correct the problems and errors identified.
• Software test - An important part of this job is to test and configure the software correctly, in addition to maintaining or repairing hardware and devices in case of problems. Periodic tests and data backups are done regularly throughout the year to ensure that the system always works efficiently and to protect company data.
• Organize your update program - Network support technicians regularly organize and plan the maintenance of the system to ensure that everything works properly. Schedule these checks in advance to avoid interrupting your daily workflow. Also, evaluate the network performance to see if it can be improved.
• Provide technical guidance - Network support technicians provide technical instructions, instructions and tips to help you solve problems if your colleagues or customers have trouble using your computer or network.

Network Support Technician Skills and Qualifications.

Network support technicians should have sufficient knowledge of networks and computer systems, practical experience in the use of various computer programs and good problem-solving skills. Employers generally require a degree in computer science and the following skills:

Computer knowledge: Network support technicians have a great knowledge of various software and hardware features and are very familiar with PCs. They must also keep up to date on the latest computer trends and technological advances.

Analytical thinking: powerful diagnostic skills and analytical approaches help network support technicians because they need to identify the cause of errors and system problems that are not immediately obvious.

Problem-solving skills: Powerful problem-solving and problem-solving skills are important because network support technicians need to find problems and come up with solutions.

Communication skills: Network support engineers need to explain complex technical information and solutions to the general public, so solid communication skills are essential.

Writing skills: Because this task often involves the creation of technical guidelines and the creation of email responses to inquiries, network support technicians have excellent writing skills to accomplish this aspect of the job.